Thursday, January 1st
|12:00am - 12:00am||Seminars|
It makes more than the world’s best cocktails to create the world’s best bars. This session will uncover what sets a handful of bars apart from the rest by revealing how the most highly-skilled bartenders in the world also deliver world class service. Join our all star panel, famed for their attention to detail and exceptional hospitality, as we showcase the ‘secrets’ of the finest bars, as well as lessons from the great hotels, restaurants and other service industries. Join Ludovic Miazga, Colin Field, Alex Kratena (Bar Manager of Artesian, World’s Best Bar 2012) and special guests to hear insight from the best in Europe, the USA and Asia and what we can absorb from each culture. Learn how to create a philosophy of hospitality, how to build a culture of excellence and how to constantly exceed the expectations of your guests. Wherever you work, these insights have a universal truth and can be applied to a neighbourhood diner or a 5 star hotel and will be both entertaining, informative and extremely relevant to every dedicated bar professional who wants to develop their own potential as well as their own business.